Frequently Asked Questions

All our products will show whether they are in stock on our website, if they are, delivery will be within 2 to 5 working days. Your Travel System, Stroller and/or Car Seat will be delivered by DPD, you will receive a text when it has been collected from our warehouse and on the day of delivery, you will receive notification of a one hour delivery slot.

All our accessories or spare parts will show whether they are in stock on our website, if they are, delivery will be within 2 to 5 working days via Royal Mail. If not currently in stock, it will show an expected availability date.

All our spare parts will show whether they are in stock on our website, if they are , delivery will be within 2 to 5 working days via Royal Mail. If not currently in stock, it will show an expected availability date.

The guidance and restrictions from the UK governments are being updated on a regular basis. We are currently accepting orders and dispatching from our warehouse as normal. Should this change we would update our website accordingly

The guidance and restrictions from the UK governments are being updated on a regular basis. We are currently accepting orders and dispatching from our warehouse as normal. Should this change we would update our website accordingly

Providing your products haven't left our warehouse, please contact our Customer Service team who will process this for you. If it has already been dispatched, if its via DPD, if you refuse to accept the delivery, this will be returned to us and we will process your refund at this point. If its via Royal Mail, contact our Customer Service team who will arrange for return packaging to be sent out to you.

Providing your products haven't left our warehouse, we will be happy to amend your order, please contact our Customer Service team who will process this for you.

Any offers we have available on our website are time limited and subject to change. Where possible, we will update when these are due to end on the website

You can report a missing items to our Customer Service team 24/7 via email to contact@icklebubba.com. To speed up this process, please include a copy of your proof of purchase, a picture of the production date sticker that can normally be found on the chassis and details of the missing item(s). Alternatively, you can reach our Customer Service team using the Live Chat option available between 9am and 4pm Monday to Friday or via the Help icon on our contact us page 24/7.

The standard warranty on Ickle Bubba products is 2 years from the date of purchase. We offer a free extended warranty of 4 years if you register your warranty online within 28 days of purchase. This warranty is offered in addition to, and does not affect, your statutory rights. Please note this product warranty is currently only valid in the country of purchase.

Please keep your receipt as proof of purchase and register your product online

Ickle Bubba is committed to offering a high level of customer care. If you are not completely satisfied with your purchase, it can be returned for a full refund within 14 days of receipt either by returning the item yourself or we can organise collection on your behalf, with the collection fee deducted from your refund amount. To qualify for a refund, the item(s) must be in their original packaging, complete with all parts and accessories and be unused. We recommend you obtain a proof of delivery and adequately insure the goods if organising the return yourself.

Please check the contents of your order upon receipt, to make sure the item is correct and ensure that all additional accessories noted in your order description are present. If after 14 days you find the product is incorrect you may be charged a re-stocking fee.

If you have received your item and you would like to exchange for another colour or model, this may incur an additional charge.

To speed up this process, please include a copy of your proof of purchase, a picture of the production date sticker that can normally be found on the chassis and details of the missing item(s). Alternatively, you can reach our Customer Service team using the Live Chat option available between 9am and 4pm Monday to Friday or via the Help icon on our contact us page 24/7 if you would like to return your goods or organise an exchange. You will need to have the original order number at hand to quote as proof of your purchase.

Your product is covered under our normal warranty terms after the 14 day cooling off period.

You can find your nearest retailer by clicking here and entering your location into the ‘in store’ field. The map will then direct you to your nearest stockist. We recommend you call the retailer to check our products are available for viewing when you plan to visit.

Occasionally, the courier may deliver products that have more than one carton on separate visits. Please contact us and we will get back to you to confirm.

If your order is showing as ‘on hold’ this means that we are awaiting stock of the item you have ordered. When the stock arrives, your item will be processed to completed and dispatched. Our courier service will then send a text or email confirmation of the delivery date, along with a 1 hour delivery time slot.

If the item is in stock, you will receive your order within 1-3 working days.

If the item is out of stock, then the product page will display a date of when to expect your delivery.

If you are not completely satisfied with your purchase, it can be returned for a full refund within 14 days of receipt either by returning the item yourself or requesting we organise collection on your behalf with the collection fee deducted from your refund amount.

To qualify for a refund, the item(s) must be in their original packaging, complete with all parts and accessories and be unused. We recommend you obtain a proof of delivery and adequately insure the goods if organising the return yourself.

The Zira Travel System comes with black handles as default from our manufacturer , if you have ordered the tan handle option, these can be found in the fabric pack bag in your car seat box.

The Stomp Travel System comes with tan handles as default from our manufacturer , if you have ordered the black handle option, these can be found in the fabric pack bag in your car seat box.

We have a comprehensive list of spare parts and accessories across all our range of products which can be found on our website. Delivery is free for orders over £50 and just £4 for orders below £50. Click here to view relevant spare parts or accessories: Travel System, Stroller, Car Seats. 

You can report a fault to our Customer Service team 24/7 via email to contact@icklebubba.com. To speed up this process, please include a copy of your proof or purchase, a picture of the production date sticker that can normally be found on the chassis, a brief description of the fault along with pictures and or videos (smaller than 20meg is size) showing the fault. Alternatively, you can reach our Customer Service team using the Live Chat option available between 9am and 4pm Monday to Friday or via the Help icon on our contact us page 24/7.

A travel system is a type of pushchair that is compatible with a rear-facing car seat and sometimes a carrycot. The carrycot, pushchair seat and car seat fit onto a common chassis frame directly or sometimes you may have to buy car seat adaptors.

Our Stomp V4 All in One travel system is a complete package and includes a carrycot to allow your newborn to lie flat, a pushchair seat and a Galaxy Group 0+ car seat. A range of accessories including a seat liner, hood, rain cover, foot warmer, changing bag, changing mat, car seat foot warmer & hood and sun visors. It has the option to add an isofix base to the package at a special all in one price.

ISOFIX is a system for fitting child car seats into cars. The system has two rigid metal anchor points located in the gap between the back and sitting section of the car seat. Child seats with ISOFIX have two ISOFIX arms to slot into these metal anchor points. The child seat also has a third point of support, usually a support leg that rests against the car floor.

Child seats with ISOFIX are normally very easy to install and this can reduce the risk of incorrect use. Research suggests a high proportion of traditional child seats are installed incorrectly and can create a false sense of security. The ISOFIX system offers a higher level of safety, as the risk of a child seat being incorrectly installed is minimal.

The Stomp universal car seat adaptors are compatible with Ickle Bubba Galaxy Group 0+ & Mercury i-Size; Maxi Cosi Cabriofix & Pebble; Joie I Level; Cybex Cloud Z

Click here to view a list of cars compatible with the Mercury i-Size Car Seat

The Stomp and Moon carrycot are not recommended for overnight sleeping. 

No, the carrycot can only be used on the chassis.

Important: Never leave the carrycot on an uneven or raised surface

The Astral car seat is seatbelt only fitting – it’s not compatible with any ISOFIX base.

A range of accessories can be be found on our accessories pages. 

It can be both. 

It can be both. 

Yes. 

Yes to fit your baby safely and securely. 

It has 3 positions to adjust to the users height and preference.

Yes, they can do both. 

From birth up to 22kgs (approx. 4 years old)

It is suitable from birth up to 20kg (approximately 4 years).

It is suitable from birth up to 20kg (approximately 4 years).

Yes, replacement wheels can be purchased on our spare parts page or by contacting our customer services team.

• The production date on the Stomp is found on the chassis centre bar, just above the shopping basket on a black and white sticker – this will be a month and a year.
• On the Zira it is found on the right hand side of the chassis as if you were standing behind the pram, just above the rear wheel.
• On the Discovery stroller this is located on the inner section of the rear frame – right hand side.
• On the Globe it is found on the right hand side of the chassis as if you were standing behind the pram, near the cup holder latch.
• On any of our car seats, it will be located on the outside of the hard plastic shell.
• On the Orb it is found on the label of the leg of the base.

If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as the retailer has registered your return, we will send an adjusted invoice.

You do not need to pay for goods that are received damage, broken or faulty. Follow the retailers dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As soon as the retailer has registered your cancellation or your return, the refund will be processed within 5-7 business days

You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

Your payment is due 30 days after the item is shipped. Klarna will alert your before payment is due to help remind you to pay on time. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 30 days’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail, Klarna will add the failed amount to your final instalment. Klarna will automatically attempt to collect your final instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail Klarna will issue you with a statement for the full outstanding order amount which will become payable 15 days later. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 30 days’ or ‘Pay in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

Terms & Conditions

Ickle Bubba Ltd acts as an introducer and not a lender of unregulated credit products provided [exclusively] by Klarna Bank AB (publ).

Credit is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Please note that the following products are not regulated by the FCA: Pay in 3 instalments.

Please spend responsibly. Borrowing beyond your means could seriously affect your financial status. Ensure you can afford to make your monthly payments on time and by the due date.

Ickle Bubba is authorised and regulated by the Financial Conduct Authority (FCA FRN 3112588) and acts as a credit intermediary and not a lender, offering credit products provided exclusively by Klarna Bank AB (publ). Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply.

Follow the steps on the gift card page, add the amount you wish to include and the contact details of the recipient. Once you have purchased the gift card, it will be emailed directly to the recipient of your choice.

Yes, there is a dialogue box on the order form that allows you to include a personalised message for the recipient.

You can decide the amount to place on the card. The gift card can be loaded with a minimum amount of £10 and a maximum of £2,000.

It is a virtual gift card, which will be emailed directly to the recipient by Ickle Bubba.

The gift card will start on the date of purchase and expire 24 months after date of purchase.

The gift card can only be redeemed at icklebubba.com but can be used across any category. If the gift card does not cover the cost of the item, the outstanding balance can be paid by debit or credit card, Klarna or Pay Pal

Ickle Bubba can provide a refund for gift cards if needed, provided it is in-line with our returns policy. To find out more, please see our returns policy

Currently, the Ickle Bubba gift card is only available to purchase and redeem within the UK.

You can check your balance at icklebubba.com.

For all returns and refunds, please follow our returns policy. Make sure to keep proof of your gift card and item purchases. For purchases made with a gift card the refund will be returned as a gift card