Frequently Asked Questions

All our products will show whether they are in stock on our website, if they are, delivery will be within 3 to 5 working days. Your order will be delivered by Australia Post or Direct Freight Express (DFE), you will receive a text when it has been collected from our warehouse and on the day of delivery, you will receive notification of a one hour delivery slot.

All our accessories or spare parts will show whether they are in stock on our website, if they are, delivery will be within 3 to 5 working days via Australia Post. If not currently in stock, it will show an expected availability date.

All our spare parts will show whether they are in stock on our website, if they are , delivery will be within 3 to 5 working days via Australia Post. If not currently in stock, it will show an expected availability date.

The guidance and restrictions from the UK governments are being updated on a regular basis. We are currently accepting orders and dispatching from our warehouse as normal. Should this change we would update our website accordingly

Providing your products haven't left our warehouse, please contact our Customer Service team who will support with this for you. If it has already been dispatched, our Customer Service team will work with the courier to support with this too. 

Providing your products haven't left our warehouse, we will be happy to amend your order, please contact our Customer Service team who will process this for you.

Any offers we have available on our website are time limited and subject to change. Where possible, we will update when these are due to end on the website.

You can report any missing items to our Customer Service team 24/7 via email to contact@icklebubba.com. To speed up this process, please include a copy of your proof of purchase, a picture of the production date sticker that can normally be found on the chassis and details of the missing item(s).

The standard warranty on Ickle Bubba products is 2 years from the date of purchase. We offer a free extended warranty of 4 years if you register your warranty online within 28 days of purchase. This warranty is offered in addition to, and does not affect, your statutory rights. Please note this product warranty is currently only valid in the country of purchase.

Please keep your receipt as proof of purchase and register your product online

Ickle Bubba is committed to offering a high level of customer care. If you are not completely satisfied with your purchase, it can be returned for a full refund within 14 days of receipt either by returning the item yourself or we can organise collection on your behalf, with the collection fee deducted from your refund amount. To qualify for a refund, the item(s) must be in their original packaging, complete with all parts and accessories and be unused. We recommend you obtain a proof of delivery and adequately insure the goods if organising the return yourself.

Please check the contents of your order upon receipt, to make sure the item is correct and ensure that all additional accessories noted in your order description are present. If after 14 days you find the product is incorrect you may be charged a re-stocking fee.

If you have received your item and you would like to exchange for another colour or model, this may incur an additional charge.

Your product is covered under our normal warranty terms after the 14 day cooling off period.

Occasionally, the courier may deliver products that have more than one carton on separate visits. Please contact us and we will get back to you to confirm.

If your order is showing as ‘on hold’ this means that we are awaiting stock of the item you have ordered. When the stock arrives, your item will be processed to completed and dispatched. Our courier service will then send a text or email confirmation of the delivery date, along with a 1 hour delivery time slot.

If the item is in stock, you will receive your order within 3-5 working days.

If the item is out of stock, then the product page will display a date of when to expect your delivery.

If you are not completely satisfied with your purchase, it can be returned for a full refund within 14 days of receipt either by returning the item yourself or requesting we organise collection on your behalf with the collection fee deducted from your refund amount.

To qualify for a refund, the item(s) must be in their original packaging, complete with all parts and accessories and be unused. We recommend you obtain a proof of delivery and adequately insure the goods if organising the return yourself.

If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking number of your return. Log into your Klarna account and select “Report a return” so that your statement is paused. As soon as the retailer has registered your return, we will send an adjusted invoice.

You do not need to pay for goods that are received damage, broken or faulty. Follow the retailers dispute instructions and make sure to “Report a problem” in your Klarna account to pause your statement until you’ve resolved the dispute with the retailer. As soon as the retailer has registered your cancellation or your return, the refund will be processed within 5-7 business days

You do not need to pay the statement until you have received your order. Contact the retailer for an update on the delivery. Make sure to log into your Klarna account and “Report a problem” to pause your statement until you’ve received your order.

If your statement does not match your order details, please contact the retailer directly for a correction of your statement. Make sure to log into your Klarna account and “Report a problem” to pause your statement until the details have been corrected.

Your payment is due 30 days after the item is shipped. Klarna will alert your before payment is due to help remind you to pay on time. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 30 days’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

Klarna will automatically attempt to collect your second instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail, Klarna will add the failed amount to your final instalment. Klarna will automatically attempt to collect your final instalment from the debit or credit card that you entered at checkout. If the payment cannot be collected on the scheduled due date Klarna will make a further attempt to automatically collect payment 7 days later and again 7 days afterwards. Should this last payment attempt fail Klarna will issue you with a statement for the full outstanding order amount which will become payable 15 days later. You will not be charged fees or interest for late and/or missed repayment(s). Your credit score will not be impacted by using Klarna’s ‘Pay in 30 days’ or ‘Pay in 3 instalments’ product even if you have failed to pay on time. If you fail to make a payment you will be in default, and may be unable to use the service in the future. If you do not pay for your purchase, Klarna may engage with an external debt collection agency to collect on our behalf. Debt collection agencies are used as a last resort.

Terms & Conditions

Ickle Bubba Ltd acts as an introducer and not a lender of unregulated credit products provided [exclusively] by Klarna Bank AB (publ).

Credit is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply. Please note that the following products are not regulated by the FCA: Pay in 3 instalments.

Please spend responsibly. Borrowing beyond your means could seriously affect your financial status. Ensure you can afford to make your monthly payments on time and by the due date.

Ickle Bubba is authorised and regulated by the Financial Conduct Authority (FCA FRN 3112588) and acts as a credit intermediary and not a lender, offering credit products provided exclusively by Klarna Bank AB (publ). Finance is only available to permanent UK residents aged 18+, subject to status, terms and conditions apply.